WTANZ 25 – Usability Testing Using Heuristics

WTANZ 25 – Usability Testing Using Heuristics

Date: Saturday 29 November 2014

Time: 2:00 PM AEDT (Click here to check in your timezone)

Facilitator: David Greenlees

Attendees: Ajay Balamurugadas, ibinujacob, Kat Karena, Sahar Khoshraveshan, Trisha Agarwal, Ayta M, JeanAnn Harrison, larikil, Sameer Gaikwad, Alessandra Moreira, Dean Mackenzie, Karthik Sundararaman, Nagaraju Sreeram, Sriraj Alasyam, SKG Kamar, Irina Lastukhina, Karen Lee Bayly

Experience Report

You are in the market for a new bicycle. You’re a conscientious member of your community so you’re keen to buy from a local retail shop and do your bit for local business. You’re also a savvy shopper and know that you need to try before you buy. You therefore set out to explore the local bicycle shop websites to see what they have available before making the journey in on foot.” 

The group that assembled for WTANZ 25 was led on an educational, enlightening but also frustrating journey into the world of usability. Using Jakob Nielsen’s 10 Usability Heuristics for User Interface Design, the group investigated a number of bicycle shop websites, logged numerous usability bugs for David and discussed how they shaped up from a customer perspective.

The debate post-testing was lively, with many of the participants never really delving into usability previously. Some of the discussion points that came up included:

  • Using (negative) emotion as a potential trigger to spot bugs, which was a key point raised
  • Expectations of the purpose of a web-site, and how that can make or break the customer experience
  • How a web-site only containing basic functionality doesn’t necessarily make the site “bad”
  • The subjectivity of usability

The full transcript can be found here. Group transcripts can be found here, here and here.

About the Author

I am a tester from Sydney, Australia currently living in New York. I am passionate about learning and helping other testers find their passion and strengths.