Date: June 11, 2011
Time: 11:00 a.m. – 1:00 p.m. PDT, 2:00 p.m. – 4:00 p.m. EDT
Attendees: Adam Yuret, Albert Gareev, Dawn Haynes, Justin Byers, Lalitkumar Bhamare, Lorenzo Urbini, Michael Larsen, Mohinder Khosla, Neeraj Kumar Singh, Perze Ababa, Rahul Vig, Shmuel Gershon
Today’s focus was on User Experience and the different methods and focuses we place on application testing. For this purpose, Michael Larsen used his own company’s site, Sidereel.com as the focus for the session.
The mission was to follow the basic flow of the aplication as seen by the developers and company. that is to go to the site, log in, search for shows, find shows, watch shows and track shows. With this basis, the group was let loose for an hour and asked to put themselves into the shoes of a “typical user”, and with a broad idea as to what a typical user might look for and find appealing in the site, or find less than appealing.
there were many areas that were questioned and evaluated, specifically with the ideas of what would be considered a good approach to searchi9ng for show content, dealing with the links that were found, variance in display on various browsers, and again, really trying to get into the mind of who might be the primary user of the Sidereel product, and numerous suggestions as to how to make the experience better for the user.
Notable Comments from the session:
Lorenzo Urbini: I LOVE IMMERSIVE, SIMPLE AND BEAUTIFUL UX !!! and as a tester, I just strive all the time towards the best user experience one can have.
Dawn Haynes: I love using personas in testing and my favorite and easiest one to use is “best dumb user ever” – not to offend anyone or any user. To be kinder, “uninformed user” might be a better name.
Justin Byers: I found with this and with other UX testing I’ve done, it’s really easy to fall into the trap of functional testing. I appreciated Shmuel’s comments on ux testing to remind me to stay on the ux side of testing.
Michael Larsen: I know for myself I like to “take a play” into a site, and see what it offers. For me, if a site can show me what I want to see in the least amount of steps or traverses, the happier I am and the more likely I am to visit that site again.
Adam Yuret: I think as a tester if I am going to do usability testing I’d want to spend some time as a fly on the wall during my product team’s user testing and get a feel for who the users of my product are. If I can learn how they use the product I can more effectively put myself in their skin and come up with scenarios to test for usability.
The full chat transcrript can be seen here.